OUR COMMITMENT TO PRIVACY

Novus is committed to controlling the collection, use and disclosure of the personal information provided by its customers. The Novus Policy is modeled after the Canadian Standards Association Model Code for the Protection of Personal Information and is compliant with federal and provincial privacy laws including the federal Personal Information Protection and Electronic Documents Act. Any time you do business with Novus, or with anyone acting as an agent on our behalf, you are protected by the rights and safeguards contained in the Novus Policy.

PERSONAL INFORMATION

Novus collects your personal information when you place an order with Novus or when you contact Novus. Your information is only used to complete your order or to contact you. We will never use your personal information for other purposes or rent, sell, or give your information to any third parties. Personal information includes your name, address, phone number, email, and credit card information.

COOKIES

Novus may set or access cookies stored on your computer. We use cookies to collect anonymous information and to track user patterns. Cookies will identify your browser, but will not identify you. You can set your browser to refuse cookies or to notify you when you have received a cookie. However, if you refuse to accept cookies, you may not be able to use some of the features of the Novus website.

SECURITY

Novus uses 128-bit encryption to protect your personal information submitted during the ordering process. Encryption protects your information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.

ACCURACY

Novus will try to ensure that information about you is accurate, complete, and up-to-date. However, please inform Novus about any change of name, address, or other information. In the event you have questions about the accuracy of factual information we have collected about you, you will have access to that information to verify and update it.

ACCESS

If you have questions about the collection, use or disclosure of your personal information by Novus, or if you wish to know if Novus has any of your personal information on file, you may contact Novus. We will only refuse access to information about you in circumstances permitted or required by applicable privacy legislation. If Novus refuses access to you, we will provide you with the reasons for refusal, upon request.